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Privacy Policy

Last updated: May 2026

1. About This Policy

Bayside Plasterboard (“we”, “us”, “our”) is committed to protecting the privacy of individuals who interact with our business. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.

2. Personal Information We Collect

We may collect the following types of personal information:

  • Contact information: Name, business name, email address, phone number, and postal address.
  • Enquiry and order information: Details of products enquired about, project descriptions, and delivery addresses.
  • Website usage data: IP address, browser type, pages visited, time on site, and referral source (collected automatically via cookies and analytics tools).
  • Communications: Records of correspondence submitted through our contact forms, email, or phone.

We only collect personal information that is reasonably necessary for our business functions. We do not collect sensitive information (as defined in the Privacy Act) without your explicit consent.

3. How We Collect Personal Information

We collect personal information in the following ways:

  • When you submit an enquiry or contact form on our website.
  • When you call, email, or visit one of our branches.
  • When you request a trade account or product quote.
  • Automatically through cookies and analytics tools when you browse our website (see Section 7).

4. How We Use Personal Information

We use the personal information we collect to:

  • Respond to your enquiries and provide you with product information or quotes.
  • Process and fulfil orders and arrange delivery.
  • Manage trade account relationships.
  • Send relevant communications about our products and services (where you have consented or where permitted by law).
  • Improve our website, products, and services through analytics.
  • Meet our legal and regulatory obligations.

We will not use your personal information for any purpose not reasonably related to the above without your consent.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose personal information to:

  • Service providers: Third-party suppliers who assist us in operating our business (e.g., IT service providers, delivery contractors), bound by confidentiality obligations.
  • Analytics providers: Google Analytics and Google Tag Manager collect anonymised website usage data. See Google’s Privacy Policy for details.
  • Legal and regulatory bodies: Where required or authorised by law.

Where we disclose personal information to overseas recipients (for example, cloud service providers), we take reasonable steps to ensure those recipients comply with the APPs or a comparable privacy framework.

6. Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website operates over HTTPS and our systems are subject to appropriate access controls.

If you suspect a privacy or data breach, please contact us immediately at the details below.

7. Cookies and Website Analytics

Our website uses cookies — small text files placed on your browser — to improve your browsing experience and help us understand how the site is used. We use:

  • Google Analytics: To measure website traffic and user behaviour in aggregate, anonymised form.
  • Google Tag Manager: To manage analytics and marketing tags on the site.
  • Essential cookies: Required for the website to function correctly (e.g., session management).

You can manage or disable cookies through your browser settings. Disabling cookies may affect some functionality of the site. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

8. Access and Correction

Under the Privacy Act, you have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date. To make a request, contact us using the details below. We will respond within 30 days.

We may decline access in circumstances permitted by the Privacy Act (for example, where providing access would unreasonably affect another person’s privacy). If we decline, we will explain why.

9. Complaints

If you believe we have handled your personal information in breach of the Privacy Act or this Privacy Policy, please contact us in writing. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date of last update. We encourage you to review this policy periodically.

11. Contact Us

For any privacy-related enquiries, access requests, or complaints, please contact us: